Shipping & Returns
Shipping cost information can be found in the shipping cost link at the bottom right corner of the website.
Sales tax : only charged for orders shipped to Tennessee addresses.
1. If you wish to cancel your order:
- you can notify us by email or phone before we have dispatched the goods to you;
- where goods have already been dispatched to you, by returning goods to us in accordance with the terms below.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. The shipping costs of returning goods to us shall be borne by you.
3. Upon receipt of the goods we will give you a refund of the product price. The original shipping cost to you would not be refunded for returns that are discretionary. If the return was a result of a mistake on our part then your original shipping charges would be refunded.
4. You may not return goods in the following circumstances: -
- in the event that the product has been used.
- to any products that we have made or customized specifically for you
- the products are in any way not in a condition that we would be able to resell them as a new product.